There’s more than one would think going on behind most forms that you fill in online. You don’t care about that do you? you shouldn’t have to. Afshan Kirmani has written a great article that analyzes some of the design decisions made with online banking web sites. Read all about it at the Boxes & Arrows [...]
Archive | September, 2007

What happens when something goes wrong?
We’ve all been there, we’re completing an online form when kaboom! something goes wrong, there’s a cryptic message on the screen and it doesn’t look like the site you’ve just been on. Some users instinctively think they’ve done something wrong, that they’ve broken the web site. It takes real skill to break a web site, [...]
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